Privacy Policy

WHO ARE WE?

Victoria Durant trading as Little Elephant Designs, with our head office at 77 Longridge Way, Weston-super-Mare, BS24 7HA – we are committed to maintaining the trust and confidence of our visitors to our web site and our customers. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

TYPES OF DATA WE COLLECT

Website Cookies

We may use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Google Analytics

When someone visits www.little-elephant.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process and/or ordering process, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

As well as our own server we also use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer.

HOW WE USE YOUR DATA

When you place an order, your name, address data, email, contact number and order details will be stored in our secure online system. Only owners and employees of Little Elephant Designs have access to this system. We use this information in order to fulfill your order and we may contact you with details of similar products we think you’ll love. You can withdraw your consent from email marketing at any time, as above. Please be assured that we do not share your personal details with any other company without your consent.

PAYMENT PROCESSING

All on-line Payments and card payments over the telephone are currently handled by PayPal or Etsy Payments, who are both GDPR compliant in their own right.

ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at vicky@little-elephant.co.uk