With the implementation of the EU Consumer rights directive, consumers in the UK now have 14 days for unwanted goods and 30 days for faulty/damaged goods to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to the nature of our business, you will NOT be refunded for any personalised items, this includes and is not limited to personalised items, health and personal care items, gift cards, sale items and downloadable products.
PLEASE NOTE: You have no right to return personalised items – as per current UK laws, unless the item is faulty, then we have a right to offer a replacement – due to the nature of the personalising process.
To complete your return, we require a receipt or proof of purchase (emailed to you at time of purchase)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please get in touch.
To return your product, please get in touch for our mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on the circumstance of the return, you may be charged the original shipping fee as well as a restocking fee (20% of the product value).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a valuable item you should consider using a trackable shipping service or purchasing shipping insurance.